The Big Bus tour and travel guide is an Australian travel portal, travel blog and online retailer of group tours and guided experiences. We provide general advice about different styles of travel, travel experiences and destinations. We also provide reviews of certain travel products and services. All information and statements made on this website are made in good faith. However, The Big Bus tour and travel guide does not give any warranty as to the accuracy, reliability or completeness of this information, except in so far as any liability under statute cannot be excluded. Any information provided about a product or service should be verified with the provider or party responsible.

The Big Bus tour and travel guide derives income from paid advertising, sponsorship, affiliate partnerships and product sales. We may also accept free products, services, travel, and other forms of compensation from third parties in return for exposure on our website and social channels (Facebook, Instagram, Twitter and YouTube). However, irrespective of receiving compensation or not, we endeavour to provide a realistic and reasonable opinion or appraisal of the matter involved. The views and opinions expressed on our website are those of The Big Bus tour and travel guide and may differ from the views and opinions of the actual service or product provider.

We receive income in the following ways:

Tour sales

We receive a commission when you book a tour through The Big Bus tour and travel guide. The commission may be provided by the tour operator or a third party booking engine such as Viator (in which case, Viator’s booking terms and conditions apply to the booking). For tours booked directly on our website, the following terms and conditions should be noted:

  1. The Big Bus tour and travel guide is an online retailer of day tours and activities. All day tours and activities are provided by third party suppliers. Each supplier has their own booking terms and conditions, so please check these carefully when you book your tour or activity with us. This includes cancellation and amendment costs to your booking. Some suppliers allow amendments or cancellation without penalty, others do not.

  2. If you have to change any part of your booking due to unforeseen circumstances (a change of date for example) please contact the supplier directly as per the details on your booking confirmation. If you are unable to get a satisfactory resolution to the issue, please contact us and we will follow it up with the supplier.

  3. We sell various travel related products on behalf of tour operators. All bookings are made subject to the terms and conditions and limitation of liability imposed by these service providers. The funds you pay for your tour are passed directly to the supplier at the time you book. We act in good faith on behalf of our suppliers, but we do not accept any liability of any nature, for the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased tour arrangements. We do not accept any liability in contract or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by force majeure or any other event which is beyond our control.

  4. Please check your booking confirmation carefully. Ensure that all names are spelt correctly and please have photo ID with you on the day of the tour. Check the accuracy of all dates and timings.

  5. If you are booking your tour as part of a holiday please ensure you have adequate travel insurance to cover you against unforeseen circumstances.

Tour reviews

We provide editorial reviews of many of the Australian tours we sell on our website, and in some instances we are paid a fee to write the story. However, we endeavor to provide a fair and honest appraisal of the activity. It’s our experience that most tour providers work hard to provide a worthwhile experience, and most act in good faith. In the event that we experience an activity that we do not believe provides good value for money, then we will decline any payment and that activity will be removed from our website.

Travel Offers

The Big Bus tour and travel guide receives compensation for deals and offers listed on our website.

Affiliate commissions

The Big Bus tour and travel guide receives a small commission when users make a purchase through our site by clicking on certain embedded links. That cost is born by the service provider and is not passed on to the user.

We currently have affiliate partnerships in place with Viator, Expedia, I Want That Flight, DriveAway Holidays, 1Cover and iVenture.

Display advertising

The Big Bus tour and travel guide displays advertising generated by the Google Adsense Network. We receive a small payment per click.

Sponsored editorial

From time to time we publish editorial posts provided by third parties in return for a fee. We endeavor to ensure these posts are relevant to our readership and we clearly state that the post was provided by a third party.

If you have any queries regarding the contents of this statement, you are welcome contact us.

Publisher details

The Big Bus tour and travel guide
Registered office:
Business Unit 5 / 20 Broadmeadows Road
Maroochydore QLD 4558
ABN 30 280 201 488